Refund policy

Last Updated: July 2026

At Shop Spot, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order if the item meets the conditions below.

Eligible Returns

Items are eligible for return if they are:

  • Unused and in their original condition.
  • Returned with the original packaging and accessories.
  • Not damaged due to misuse or improper handling.
  • Accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged by the customer.
  • Items returned without their original packaging or with missing parts.
  • Clearance, sale, or promotional items (unless received damaged or defective).
  • Personal care or hygiene products, where applicable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. We will review your request and, if approved, arrange a replacement, exchange, or refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed using the original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or another mutually agreed method.
  • Please allow 5–10 business days for the refund to be processed after approval.

Exchange Policy

If you receive the wrong, damaged, or defective item, we will gladly exchange it, subject to product availability.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Shop Spot will cover the return shipping costs.
  • If the return is for any other reason, the customer may be responsible for the return shipping charges.

How to Request a Return

To request a return, please email us with:

  • Order Number
  • Full Name
  • Reason for the return
  • Photos of the product (if damaged, defective, or incorrect)

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shop Spot
Email: helloshopspot@gmail.com

Thank you for shopping with Shop Spot. We appreciate your trust and are committed to providing you with a reliable shopping experience.